Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Anne & Léa Montréal (“we”, “us”, or “our”). By accessing our website and placing an order, you agree to be bound by these terms.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements concluded via our website.
By placing an order, you confirm that you have read, understood, and accepted these terms.

2. Product Information

We make every effort to display our products as accurately as possible, including descriptions, images, and pricing.
However, minor variations, typographical errors, or inaccuracies may occur. Such errors do not entitle the customer to compensation or cancellation of an order.

3. Orders & Payment

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on the customer’s country or location.

  • Customers are responsible for ensuring that a selected payment method is available and valid in their region.

We reserve the right to refuse or cancel orders in cases of suspected fraud, misuse, or unauthorized transactions.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination and carrier)

  • Orders are shipped directly from our supplier, which may be located outside your country of residence, including China.

Delivery times are estimates and not guaranteed. Delays caused by customs, carriers, or external circumstances are beyond our control.

5. Returns & Cancellations

Returns, refunds, and cancellations are governed by our separate Return & Refund Policy, which forms an integral part of these Terms & Conditions.

Customers are advised to review the return policy carefully before placing an order.

6. Liability

  • We are not liable for loss, damage, or delay of shipments once tracking confirms delivery to the address provided by the customer.

  • Customers are solely responsible for providing a complete and correct shipping address.

  • Orders delivered to an incorrect address due to customer error are not eligible for refund or replacement.

To the fullest extent permitted by law, our liability is limited to the amount paid for the product.

7. Intellectual Property

All content on this website, including but not limited to text, images, designs, logos, and graphics, is the property of Anne & Léa Montréal and may not be copied, reproduced, or used without prior written consent.

8. Complaints Procedure

Complaints can be submitted by email to info@anneleamontreal.com.
We aim to respond to all complaints within 5 business days.

Submitting a complaint does not automatically entitle the customer to a refund or replacement.

9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Canada, without regard to conflict-of-law principles.

10. Amendments

We reserve the right to amend or update these Terms & Conditions at any time.
Any changes will take effect immediately upon publication on our website.