Shipping & Delivery Policy

At Anne & Léa Montréal, we strive to deliver your order as efficiently and accurately as possible. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Processing times do not include weekends or public holidays.

Estimated Delivery Time

  • The average delivery time is 5–10 business days, depending on your location and local carrier.

  • Delivery times are estimates and may vary due to high-demand periods, carrier delays, customs inspections, or other factors beyond our control.

We do not guarantee delivery dates.

Shipping Method & Origin

  • All orders are shipped directly from our supplier, which may be located outside your country of residence, including China.

  • Because shipments originate internationally, customs inspections, duties, or import taxes may apply depending on your country’s regulations.

Any customs duties, taxes, or import fees are the responsibility of the customer unless stated otherwise at checkout.

Shipping Costs

  • Shipping costs are calculated and displayed at checkout.

  • Costs may vary based on destination, package weight, and selected shipping method.

Tracking Information

  • Tracking details will be provided once your order has been dispatched.

  • Please allow tracking information 24–72 hours to update after shipment.

Delivery Responsibility

  • Once tracking indicates that an order has been successfully delivered, responsibility for the package transfers to the customer.

  • Customers are responsible for providing a complete and accurate shipping address.

  • Address errors or changes must be reported within 24 hours after placing the order.

  • Orders delivered to an incorrect address due to customer error are not eligible for refund or replacement.

Delays & Lost Packages

  • We are not responsible for delays caused by carriers, customs authorities, or unforeseen circumstances.

  • If a package is delayed but shows active tracking, customers are advised to wait until delivery is completed.

  • If tracking confirms delivery but the package cannot be located, customers must contact their local carrier directly.

Contact

For questions regarding shipping or delivery, please contact our customer support team:

Email: info@anneleamontreal.com